Athlete and Parent Terms of Use

Coaches Connect LLC, doing business as BETURR

BETURR is the brand name of the platform operated by Coaches Connect LLC; references to Coaches Connect in this document include the BETURR application and website.

Athlete and Parent Terms of Use

Consumer terms for adult athletes, minor athletes, parents, and legal guardians

Document

Athlete and Parent Terms of Use

Effective Date

July 28, 2026

Last Updated

July 28, 2026

Platform

https://beturrapp.com

Key structure reflected in this draft

The Facility—not Coaches Connect—provides and sells all training services.

Facility Waivers are separate agreements supplied by the Facility.

A parent or legal guardian approves every minor account; children under 13 cannot independently activate an account.

The Facility is the merchant of record, sets recurring terms, handles cancellations, refunds, and disputes.

Coaches Connect is directly released from Facility-controlled injury and service claims to the fullest extent permitted by law.

1. Agreement and Who These Terms Cover

These Athlete and Parent Terms of Use (the “User Terms”) are a binding agreement between Coaches Connect LLC (“Coaches Connect,” “we,” “us,” or “our”) and each athlete, parent, legal guardian, or other person who creates, accesses, approves, or uses an athlete account on the Coaches Connect Platform (“you” or “User”).

If the athlete is under 18, “you” includes both the athlete and the parent or legal guardian who approves the account. The parent or guardian represents that they have legal authority to act for the athlete and accepts these User Terms personally and on the athlete’s behalf to the extent permitted by law.

You accept these User Terms by checking the required box, completing a parent-approval link, creating or using an account, purchasing or booking through the Platform, or otherwise affirmatively agreeing. If you do not agree, do not use the Platform.

2. Coaches Connect Is the Software Platform, Not the Training Provider

Coaches Connect provides software that facilities use to manage scheduling, accounts, memberships, payments, waiver signatures, communications, training programs, and performance information. Coaches Connect does not provide athletic instruction, coaching, supervision, medical care, physical therapy, facilities, equipment, or Facility Services.

The baseball or softball facility, academy, team, coach, or training organization shown in your account (the “Facility”) is the independent provider and seller of all lessons, memberships, rentals, camps, teams, workouts, and other services (“Facility Services”). The Facility—not Coaches Connect—controls and is responsible for its premises, coaches, staff, equipment, schedules, prices, rules, refunds, safety, and services.

Questions or complaints about Facility Services, injuries, coaching, schedules, refunds, charges, or Facility policies should be directed to the Facility. Coaches Connect may provide technical assistance but does not decide those matters for the Facility.

3. Eligibility, Accounts, and Parent Approval

3.1 Accurate Information and Account Security

You must provide accurate and current information, protect account credentials, and promptly notify the Facility or Coaches Connect of unauthorized access. You are responsible for activity under the account to the extent permitted by law.

An athlete and parent may access the athlete account as permitted by the Facility and Platform. Do not share credentials with unrelated persons, impersonate another person, or use another athlete’s account.

3.2 Users Under 18

An athlete under 18 must have approval from a parent or legal guardian. The Platform may require the parent to receive a secure email link, identify the athlete, type the parent’s full legal name, affirm their relationship and authority, accept these User Terms, acknowledge the Privacy Policy, and consent to electronic records and signatures.

The account may remain restricted until parent approval is completed. Coaches Connect and the Facility may request additional information when reasonably necessary to confirm the parent’s authority.

3.3 Children Under 13

A child under 13 may not independently activate or use an account. Before parental consent, Coaches Connect may collect only limited information needed to identify the child sufficiently, determine age, identify the Facility, contact the parent, and obtain consent. The account remains pending and the child cannot book, purchase, message, receive programs, add performance information, or otherwise use protected features.

Before activation, the parent must receive the direct children’s privacy notice, separately accept these User Terms and the Privacy Policy, and complete an FTC-recognized verification method shown in the consent flow. The primary method is a small card verification transaction that is automatically refunded and produces notice to the cardholder. A parent who cannot or does not wish to use that method may return a signed consent form through the secure upload process.

The parent may request to review, correct, or delete the child’s information, refuse further collection or use, or withdraw consent as described in the Privacy Policy, subject to records that may lawfully be retained for a specific documented purpose. If consent is not completed within the period stated in the parent notice, the limited preliminary record will be deleted.

4. Facility Waivers Are Separate Agreements

The Facility may require you to sign one or more liability waivers, releases, assumption-of-risk forms, medical authorizations, policies, or other documents before booking or participating (“Facility Waivers”). Each Facility Waiver is supplied by and entered into with the Facility—not Coaches Connect.

Coaches Connect provides technology to display Facility Waivers, collect typed names and drawn signatures, preserve versions, send parent-signature links, and store signed records. Coaches Connect does not write, review, approve, interpret, or guarantee the enforceability of a Facility Waiver.

You must carefully read every Facility Waiver. Questions about its meaning or legal effect must be directed to the Facility or your own attorney.

5. Assumption of Facility Risk and Release of Coaches Connect

IMPORTANT: FACILITY SERVICES INVOLVE PHYSICAL ACTIVITY AND RISK. COACHES CONNECT DOES NOT PROVIDE OR CONTROL THOSE SERVICES.

You understand that baseball, softball, strength training, throwing, hitting, running, exercise, facility use, and related activities can involve inherent and other risks, including collision, falls, equipment failure, overexertion, bodily injury, illness, disability, and death. The Facility is responsible for describing and managing the risks of its Facility Services.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND AGREE NOT TO HOLD COACHES CONNECT, ITS AFFILIATES, AND THEIR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS LIABLE FOR CLAIMS ARISING FROM OR RELATED TO FACILITY SERVICES, FACILITY PREMISES, EQUIPMENT, COACHES, STAFF, SUPERVISION, TRAINING PROGRAMS, FACILITY WAIVERS, OR INJURIES CAUSED BY THE FACILITY OR OTHER USERS.

This release does not apply to liability that cannot legally be released or to harm directly caused by Coaches Connect’s own fraud, willful misconduct, or gross negligence where applicable law prohibits release.

6. Bookings, Attendance, and Facility Rules

Bookings are subject to availability, Facility rules, required purchases or credits, signed Facility Waivers, active payment status, age restrictions, and other eligibility requirements. A booking is not guaranteed until the Platform confirms it.

The Facility may establish attendance, late-cancellation, no-show, credit-expiration, rescheduling, and guest policies. Those policies are between you and the Facility and should be displayed or communicated by the Facility. You are responsible for following Facility rules and staff instructions.

If a required drop-in charge fails, the Platform may release the booking. If a recurring membership payment fails, booking and other access may be restricted until payment is resolved.

7. Payments and Stripe

7.1 Facility Is the Seller

The Facility is the seller and merchant of record for Facility Services. Athlete-facing charges are processed on the Facility’s connected Stripe account. Coaches Connect provides the software connection and may receive an application fee from the Facility transaction.

Stripe processes and stores payment-card information. Full card numbers do not pass through Coaches Connect’s servers. Stripe’s terms and privacy practices also apply to its services.

7.2 Card on File and Off-Session Authorization

When you add a payment method, you authorize Stripe and the Facility to store the payment method for later use and to charge it for transactions you authorize, including purchases, bookings, recurring memberships, renewals, trial conversions, disclosed fees, and other documented Facility charges.

The Facility must identify the purpose and amount of a staff-initiated charge. By accepting these User Terms, you do not authorize arbitrary or undisclosed charges. Contact the Facility promptly if you do not recognize a charge.

7.3 Prices, Fees, and Taxes

The Facility sets its prices. Checkout may display taxes and a Facility-created pass-through, convenience, service, processing, or similar fee. The Facility is responsible for the name, legality, disclosure, collection, and remittance of those amounts. Coaches Connect does not determine whether a Facility fee is permitted in your jurisdiction.

Review the final checkout total before purchasing. Except where law requires otherwise, taxes and Facility fees are not included unless shown.

7.4 Refunds and Disputes

The Facility controls its refund and cancellation policies and is responsible for resolving payment disputes. Refunds may be full or partial and are processed on the Facility’s Stripe account. Coaches Connect does not guarantee that a Facility will issue a refund.

Before initiating a chargeback, you should contact the Facility and attempt to resolve the issue. Nothing in these User Terms eliminates rights provided by applicable law or your card issuer.

8. Recurring Memberships and Free Trials

IMPORTANT: SOME FACILITY PRODUCTS RENEW AUTOMATICALLY.

Before purchasing a recurring membership, review the amount due today, recurring price, billing frequency, minimum commitment, trial duration, first charge date, renewal terms, and cancellation instructions shown at checkout. By completing the purchase and checking the recurring-billing acknowledgment, you authorize the Facility and Stripe to charge the payment method on file according to those disclosed terms until the membership ends.

A free or discounted trial may automatically convert to a paid membership on the date shown at checkout unless canceled in the manner and time disclosed by the Facility. You are responsible for canceling before the conversion date if you do not want the paid membership.

The Facility may pause, resume, or end a membership consistent with its policy and applicable law. A failed renewal may block booking and access while Stripe retries the payment. Access may restore after successful payment.

9. Cancellation Requests

The Platform may provide a “Request cancellation” function. Submitting a request does not automatically cancel a membership unless the Platform confirms that the subscription has been canceled. The Facility remains responsible for processing the request and providing any cancellation method required by law.

Follow the Facility’s displayed cancellation instructions and keep confirmation of your request. If the law requires a different or easier cancellation method, the Facility must provide it. Contact the Facility directly if you need immediate assistance.

10. Training Programs, Performance Information, and AI

10.1 Training Content

The Facility and its coaches may assign training programs, exercises, warmups, videos, metrics, and instructions through the Platform. Facility training content is provided by the Facility, even when software or AI tools assisted with drafting.

You are responsible for following instructions appropriately, using suitable equipment, stopping if an activity appears unsafe, and communicating relevant concerns to the Facility. Do not rely on Platform content as medical advice.

10.2 AI-Assisted Drafts

AI Coach may help a human coach draft a program. Nothing generated by AI should reach an athlete until a coach reviews and approves it. AI output can be inaccurate, incomplete, or unsuitable. The Facility and approving coach—not Coaches Connect or the AI provider—are responsible for the final program assigned to you.

AI Coach is not a medical device and does not diagnose, treat, rehabilitate, or prevent injury or disease. Seek advice from an appropriate licensed professional for medical or rehabilitation questions.

10.3 Sensitive Information

Do not place medical diagnoses, treatment records, insurance information, government identifiers, or other unnecessary sensitive information in messages, coach notes, or AI prompts. The Platform is designed for athletic training and performance management, not medical-record storage.

11. Communications

You consent to receive transactional and service-related emails concerning account activation, parent approval, Facility Waivers, purchases, bookings, receipts, failed payments, training assignments, security, and other Platform activity. Facility staff may also send operational announcements to members through the Platform.

These communications are part of the requested services and are not necessarily marketing messages. Keep your email and parent email current. The Platform does not currently provide SMS messaging.

12. Electronic Records and Signatures

12.1 Consent

You consent to conduct transactions electronically and to receive agreements, notices, disclosures, records, and signatures in electronic form. Your typed name, checked box, drawn signature, button press, or other electronic action may constitute your electronic signature and evidence of agreement.

You agree that electronic records and signatures may have the same legal effect as paper records and handwritten signatures. The Platform may record the document version, acceptance wording, signer identity, timestamp, IP address, user agent, and secure-token information as evidence.

12.2 Hardware and Copies

To access and retain electronic records, you need an internet-connected device, a current browser or app, an active email address, and the ability to view and save PDF files. You may download or print available records. Contact support@coachesconnectllc.com if you need assistance obtaining a copy.

You may withdraw consent to future electronic transactions by contacting support@coachesconnectllc.com, but doing so may prevent continued Platform use. Withdrawal does not affect the validity of earlier electronic actions.

13. Privacy and Account Deletion

The Coaches Connect Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected and describes the respective roles of Coaches Connect and the Facility.

The Platform may provide an in-app account-deletion request and a public deletion-request page. Identity verification may be required. Deleting an active account may not require deletion of every record. Signed Facility Waivers, payment records, security records, audit evidence, and information needed for legal claims or compliance may be retained where permitted or required by law and may be restricted from ordinary use.

A parent or legal guardian may submit requests concerning a minor’s information. The Privacy Policy describes how to make those requests.

14. User Content and Conduct

You may submit messages, profile information, performance data, training videos of yourself, or other content through the Platform (“User Content”). You retain rights you have in User Content and grant Coaches Connect and the Facility the limited rights necessary to host, process, display, transmit, and use it to provide the Platform and Facility Services. Training videos you upload are automatically deleted sixty (60) days after upload. Videos and other instructional content that a coach or Facility provides to you are the intellectual property of the coach, the Facility, or their licensors: they are licensed to you for personal, in-app viewing only, and you may not download, record, copy, redistribute, or publish them without the Facility’s written permission.

Do not submit content that is unlawful, threatening, harassing, discriminatory, deceptive, infringing, malicious, sexually exploitative, or unsafe. Do not attempt to access another user’s data, interfere with the Platform, falsify identity or signatures, reverse engineer the Platform except where restriction is prohibited, or use it for unauthorized commercial activity.

15. Suspension and Termination

Coaches Connect or the Facility may restrict or suspend account access, bookings, purchases, messages, or training content for failed payments, unsigned Facility Waivers, missing parent approval, safety concerns, suspected misuse, legal requirements, security risks, Facility closure, or violation of these User Terms.

The Facility controls membership access and may end Facility Services under its policies and applicable law. Coaches Connect may terminate access to protect users, the Platform, or third parties. Termination does not automatically eliminate payment obligations or records that may lawfully be retained.

16. Intellectual Property

Coaches Connect and its licensors own the Platform, software, design, workflows, documentation, trademarks, and starter exercise library. The Facility or its licensors own Facility-created programs, exercises, logos, waiver text, and linked content.

You receive a limited, personal, nonexclusive, nontransferable, revocable right to use the Platform and view assigned content for your own participation in Facility Services. You may not copy, distribute, resell, publish, or commercially exploit Platform or Facility content except as permitted by the owner.

17. Third-Party Services and Links

The Platform relies on third-party services, including Stripe for payments and providers for hosting, email, and AI. It may also display links to YouTube, Vimeo, Loom, or other sites. Third-party services are governed by their own terms and privacy practices, and Coaches Connect is not responsible for their content, availability, or conduct.

A Facility may configure a webhook or integration that sends information to a destination chosen by the Facility. The Facility is responsible for that destination. Identifiable information about a child under 13 will not be sent through a Facility-configured webhook or to Anthropic for AI drafting unless Coaches Connect later implements a separate legally sufficient parental choice and updates its notices. Contact the Facility with questions about other Facility-selected integrations.

18. Disclaimers

IMPORTANT: THIS SECTION LIMITS WARRANTIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM, SIGNATURE TOOLS, PAYMENT CONNECTIONS, AI FEATURES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COACHES CONNECT DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND RESULTS.

COACHES CONNECT DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR FREE; THAT A FACILITY WAIVER OR ELECTRONIC SIGNATURE WILL BE ENFORCEABLE; THAT A FACILITY WILL PROVIDE SAFE OR SATISFACTORY SERVICES; OR THAT TRAINING CONTENT OR AI OUTPUT WILL BE ACCURATE, SAFE, OR SUITABLE.

Nothing in these User Terms excludes consumer warranties or rights that cannot lawfully be excluded.

19. Limitation of Liability

IMPORTANT: THIS SECTION LIMITS LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHES CONNECT AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST DATA, PROFITS, OPPORTUNITY, OR GOODWILL; OR CLAIMS ARISING FROM FACILITY SERVICES, FACILITY INJURIES, FACILITY WAIVERS, FACILITY BILLING, THIRD-PARTY SERVICES, OR USER CONDUCT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COACHES CONNECT AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE USER TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID DIRECTLY TO COACHES CONNECT FOR THE PLATFORM DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. PAYMENTS TO A FACILITY FOR FACILITY SERVICES ARE NOT PAYMENTS TO COACHES CONNECT.

These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose. To the maximum extent permitted by law, every mediator, arbitrator, and court must apply these exclusions and the aggregate liability cap. They do not limit liability or remedies that applicable law does not allow to be limited.

20. Your Responsibility for Misuse

To the extent permitted by law, you are responsible for losses and claims caused by your unlawful use of the Platform, intentional misconduct, infringement of another person’s rights, falsified identity or consent, unauthorized access, or material violation of these User Terms. This section does not require a consumer to indemnify Coaches Connect for Coaches Connect’s own wrongdoing.

21. Dispute Resolution; Mandatory Mediation; Arbitration; Class Waiver

PLEASE READ CAREFULLY. THIS SECTION GENERALLY REQUIRES WRITTEN NOTICE, MANDATORY MEDIATION, AND THEN INDIVIDUAL BINDING ARBITRATION. IT WAIVES JURY AND CLASS PROCEEDINGS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS, BUT THE INFORMAL-RESOLUTION AND MEDIATION REQUIREMENTS STILL APPLY.

21.1 Informal Resolution

Before starting mediation, arbitration, small claims, or another court proceeding, you and Coaches Connect must send a written notice describing the dispute, relevant facts, and requested relief and allow at least thirty days for direct good-faith resolution. Send notices to support@coachesconnectllc.com and 4539 N 22nd St Ste N, Phoenix, AZ 85016, USA. Coaches Connect may contact you using the account email to attempt resolution.

21.2 Mandatory Consumer Mediation

If the dispute is not resolved during the thirty-day notice period, the parties must attempt confidential, nonbinding mediation administered by the American Arbitration Association under its Consumer Mediation Procedures before arbitration or an ordinary court action. Mediation will be remote unless the consumer requests a reasonable alternative. Coaches Connect will pay the mediation administrative and mediator fees to the extent required by AAA rules or applicable law; each party pays its own attorneys’ fees.

The mediation requirement is satisfied after the parties participate in one mediation session, the mediator closes the case, or sixty days pass after a proper mediation request and the dispute remains unresolved. A request for temporary injunctive relief concerning unauthorized access, child safety, data misuse, or intellectual property may be filed without first completing mediation, but the underlying merits remain subject to this section.

21.3 Individual Arbitration

Unless you timely opt out, after mediation is completed every dispute between you and Coaches Connect arising out of or relating to these User Terms or the Platform—including disputes about formation, enforceability, privacy, payments, account access, deletion, or alleged statutory violations—will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Eligible small-claims matters may be filed in small-claims court only after the mediation requirement is satisfied.

The Federal Arbitration Act governs. Proceedings may occur remotely unless an in-person hearing is required. Coaches Connect will pay arbitration fees to the extent required by AAA rules or law. The arbitrator may award only individual relief, must apply the disclaimers and liability cap to the maximum extent permitted by law, and may not consolidate claims or conduct a class or representative proceeding. Judgment on the award may be entered in a court with jurisdiction.

21.4 Class and Jury Waiver

YOU AND COACHES CONNECT WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity.

21.5 Thirty-Day Arbitration Opt-Out

You may opt out of binding arbitration by emailing support@coachesconnectllc.com within thirty days after first accepting these User Terms. The notice must include your full name, account email, Facility name, athlete name if different, and an unambiguous statement that you reject arbitration. Opting out does not affect the mandatory notice and mediation requirements, the jury waiver to the extent enforceable, or any other provision.

21.6 Governing Law and Courts

Arizona law governs these User Terms without regard to conflict-of-law rules, except the Federal Arbitration Act governs arbitration and mandatory consumer law may apply. Court proceedings permitted under this section must be brought in a court with lawful jurisdiction; where venue may be contractually selected, venue will be in Maricopa County, Arizona.

22. Changes to These User Terms

We may update these User Terms to reflect changes in the Platform, law, or business practices. We will post the updated version and effective date and provide notice of material changes. We may require a new acceptance from you or a parent.

Changes apply prospectively. If you do not agree to a material change, stop using the Platform and contact the Facility concerning your Facility Services and records.

23. General Terms and Contact

Entire Agreement. These User Terms and the Privacy Policy govern your use of the Platform. Facility Waivers and Facility purchase terms are separate agreements with the Facility.

Severability. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue.

No Waiver. Failure to enforce a provision is not a waiver.

Assignment. You may not transfer your account or these User Terms. Coaches Connect may assign them in connection with a merger, acquisition, financing, reorganization, or sale of assets.

Notices. We may provide notices electronically using the contact information associated with the account.

Support. Platform questions may be sent to support@coachesconnectllc.com. Legal notices must be sent to support@coachesconnectllc.com and 4539 N 22nd St Ste N, Phoenix, AZ 85016, USA.