Facility Owner Terms of Service

Coaches Connect LLC, doing business as BETURR

BETURR is the brand name of the platform operated by Coaches Connect LLC; references to Coaches Connect in this document include the BETURR application and website.

Facility Owner Terms of Service

Business customer agreement for facilities, academies, teams, and training organizations

Document

Facility Owner Terms of Service

Effective Date

July 28, 2026

Last Updated

July 28, 2026

Platform

https://beturrapp.com

Core allocation reflected in this draft

Coaches Connect provides software; the Facility provides all training and owns the athlete relationship.

The Facility writes and is responsible for every Facility Waiver; Coaches Connect supplies signature technology only.

The Facility is the seller and merchant of record for athlete-facing direct charges on its Stripe connected account.

The Facility indemnifies Coaches Connect for Facility Services, injuries, waivers, customer billing, and Facility-controlled conduct.

AI Coach produces drafts only; a human coach must review and approve every program.

1. Agreement and Acceptance

These Facility Owner Terms of Service (the “Facility Terms”) form a binding agreement between Coaches Connect LLC, an Arizona limited liability company (“Coaches Connect,” “we,” “us,” or “our”), and the person or entity that creates, purchases, administers, or uses a facility account (“Facility,” “you,” or “your”). These Facility Terms govern access to and use of the Coaches Connect websites, web application, mobile applications, APIs, communications, payment integrations, AI features, and related services (collectively, the “Platform”). The Platform is operated under the brand name “BETURR” (pronounced “Better”); references to Coaches Connect or the Platform include the BETURR application and website.

If you accept these Facility Terms for a company, facility, academy, team, or other organization, you represent that you have authority to bind that organization. The organization—not merely the individual clicking acceptance—is the Facility under these Facility Terms.

You accept these Facility Terms by checking the required acceptance box, creating or using a Facility account, signing an order form that incorporates these Facility Terms, or otherwise affirmatively agreeing to them. If you do not agree, do not create or use a Facility account.

2. The Platform and the Facility’s Business

2.1 Software Platform Only

Coaches Connect provides business-management software. The Platform may help a Facility schedule services, manage memberships, communicate with athletes and parents, collect electronic signatures, process payments through Stripe, distribute training programs, record performance information, and use optional AI-assisted tools.

Coaches Connect does not own, operate, supervise, inspect, certify, or control the Facility’s premises, coaches, employees, contractors, equipment, programming, training methods, safety procedures, or Facility Services. “Facility Services” means all instruction, coaching, lessons, camps, teams, memberships, rentals, workouts, events, and other services offered by or through a Facility.

2.2 Facility Is the Service Provider

The Facility—not Coaches Connect—is solely responsible for providing Facility Services and for its relationship with each athlete, parent, customer, coach, employee, contractor, and visitor. The Facility controls its services, pricing, schedules, eligibility requirements, cancellation rules, refund rules, staff, equipment, premises, and safety practices.

Nothing in these Facility Terms creates an employment, agency, franchise, joint venture, fiduciary, partnership, or professional-services relationship between Coaches Connect and the Facility. The Facility has no authority to bind Coaches Connect or make promises on our behalf.

3. Accounts, Authorized Users, and Security

The Facility must provide accurate and current account information and maintain the confidentiality of its credentials. The Facility is responsible for all activity under its account and for the acts and omissions of owners, coaches, staff, administrators, and other authorized users.

The Facility must assign permissions using the least access reasonably necessary, promptly disable access for departed or unauthorized personnel, and notify us immediately of suspected unauthorized access, credential compromise, or security incidents involving the Platform.

The Facility may not share a single credential among multiple individuals when individual accounts are available, misrepresent an identity, access another tenant’s data, bypass security controls, scrape the Platform, or attempt to discover or exploit vulnerabilities.

4. Facility Services, Safety, and Legal Compliance

The Facility is solely responsible for the legality, quality, suitability, supervision, and safety of Facility Services. The Facility must maintain appropriate policies, staff qualifications, emergency procedures, equipment inspection, background screening where appropriate, and compliance with all laws applicable to its business and services.

The Facility must not represent that Coaches Connect recommends, endorses, certifies, licenses, or supervises the Facility or its coaches. The Facility is responsible for obtaining all licenses, permits, consents, and insurance required for its operations.

The Facility is responsible for athlete supervision, premises safety, equipment safety, staff conduct, emergency response, and compliance with youth-sports and safeguarding requirements.

The Facility must not use the Platform to provide medical diagnosis, treatment, rehabilitation, physical therapy, or other regulated health services unless independently authorized by law and specifically approved by Coaches Connect in writing.

The Facility is responsible for complying with accessibility, nondiscrimination, consumer-protection, employment, tax, privacy, communications, and automatic-renewal laws applicable to its operations.

5. Facility Waivers and Electronic Signatures

5.1 Facility Owns and Supplies Its Waivers

The Facility is solely responsible for drafting, obtaining legal review of, updating, presenting, and enforcing every liability waiver, release, informed-consent form, assumption-of-risk agreement, medical authorization, code of conduct, policy, or other Facility document presented through the Platform (“Facility Waiver”).

Coaches Connect does not provide legal advice, does not supply Facility Waiver language, does not determine whether a Facility Waiver is enforceable, and does not represent that the Platform’s signature functionality makes any Facility Waiver legally sufficient in a particular jurisdiction.

5.2 Signature Technology

The Platform may display Facility Waivers, collect typed names and drawn signatures, create signed PDF records, preserve document versions, send parent-signature links, and block booking until required signatures are recorded. These features are technology tools only.

The Facility must configure the correct waiver type for each service, confirm that the correct person signs, obtain any parent or guardian signature required by law, and maintain any additional records required for enforceability. The Facility must promptly correct inaccurate waiver settings.

5.3 Electronic Transactions

The Facility agrees to conduct transactions electronically and consents to electronic records, signatures, notices, and communications. The Facility is responsible for maintaining accurate contact information and equipment capable of accessing, downloading, and retaining electronic records.

6. Payments, Stripe Connect, and Merchant Responsibilities

6.1 Connected Stripe Account and Direct Charges

The Facility must connect and maintain its own eligible Stripe Standard connected account and separately agree to Stripe’s applicable agreements. Athlete-facing transactions are intended to be created as direct charges on the Facility’s connected Stripe account. The Facility is the seller and merchant of record for Facility Services and receives settlement directly through its Stripe account. Coaches Connect does not hold Facility customer funds.

Stripe, not Coaches Connect, stores payment-card numbers and provides payment-processing services. Coaches Connect may access transaction metadata and initiate authorized actions through Stripe Connect to operate the Platform.

6.2 Facility Payment Responsibilities

The Facility is solely responsible for its products, prices, customer disclosures, recurring-billing terms, trial terms, cancellation process, refunds, chargebacks, disputes, taxes, receipts, statement descriptors, and compliance with card-network and payment laws.

The Facility authorizes Coaches Connect to create and manage direct charges, subscriptions, SetupIntents, refunds, application fees, and related Stripe objects on the Facility’s connected account as necessary to provide the Platform and carry out Facility-configured transactions.

6.3 Card-on-File and Off-Session Charges

The Facility may require customers to maintain a card on file and may use supported off-session charges only for transactions the customer has authorized, including recurring memberships, renewals, bookings, purchases, disclosed fees, and documented staff-initiated charges. The Facility must maintain adequate evidence of authorization and provide an accurate description for each charge.

The Facility may not use the Platform to charge arbitrary amounts, conceal the purpose of a charge, evade customer consent, or charge more than permitted by the Platform or applicable law.

6.4 Refunds, Disputes, and Negative Balances

The Facility handles refunds and payment disputes through its connected Stripe account. Where supported, the Platform may return the proportional Coaches Connect application fee when a Facility issues a refund. The Facility remains responsible for chargebacks, fines, negative balances, payment reversals, fraud, and all other liabilities associated with its customer transactions.

Coaches Connect may suspend payment functionality or the Facility account if Stripe restricts the connected account, the Facility presents unacceptable risk, or payment activity violates these Facility Terms.

6.5 Mobile App Payment Classification

App-store rules distinguish physical services from digital features and content. The Facility must accurately classify each product and must not mislabel a digital product as a physical service. Coaches Connect may permit Stripe checkout in a mobile app for in-person training, facility access, rentals, camps, teams, and other physical services consumed outside the app, and for other transactions expressly permitted by the applicable app store.

Coaches Connect may block, hide, or remove mobile purchase options for AI Coach, asynchronous online-only programming, recorded or downloadable digital content, one-to-many online services, cloud software, or other app features when Apple, Google, or another distributor requires store billing or prohibits the transaction. The Facility may not bypass those restrictions, embed an unauthorized payment link, or direct a mobile user to an outside payment method in violation of applicable store rules. Previously purchased access may remain available where permitted.

7. Platform Fees, AI Subscription Fees, and Taxes

7.1 Transaction Platform Fee

Coaches Connect may collect a platform fee on transactions processed through the Platform. The platform fee rate that applies to the Facility is communicated at onboarding or in writing and can be seen on each transaction in the Facility's own Stripe Dashboard. Coaches Connect may change platform fees at any time on a prospective basis; notice of a fee increase will be provided through the Platform or by email, and continued use of the Platform after the change takes effect constitutes acceptance of the updated fee. Stripe processing fees are separate and governed by Stripe.

The Facility authorizes Stripe to deduct and transfer the applicable application fee to Coaches Connect. Coaches Connect may change the Facility’s platform fee upon reasonable advance notice through the Platform or email, except that reductions, corrections, legally required changes, or individually agreed changes may take effect as stated in the notice.

7.2 Optional AI Coach Subscription

The Facility may purchase an optional AI Coach subscription billed by Coaches Connect on Coaches Connect’s own payment account. The applicable monthly or annual price will be displayed before purchase, and the displayed amount controls. AI Coach is a digital feature. Coaches Connect may require purchase or management through the web version, app-store billing, or another store-compliant method and may remove purchase or upgrade controls from a mobile application.

AI subscription charges are nonrefundable except where required by law. Cancellation stops future renewal, and access continues through the end of the paid period. A failed payment may suspend AI features without suspending the rest of the Platform. Promotional or grandfathered pricing may differ.

7.3 Future Platform Plans and Taxes

The core Platform may currently be offered without a separate subscription fee. Coaches Connect may introduce paid plans or paid features after notice. Continued use of a paid feature after the applicable start date constitutes acceptance of the disclosed charges.

Each party is responsible for taxes imposed on its own income and operations. The Facility is solely responsible for determining, collecting, reporting, and remitting sales, transaction, use, and similar taxes on Facility Services.

8. Anti-Circumvention and Required Platform Processing

The Platform’s transaction fee supports the availability and operation of the Platform. Except where Coaches Connect expressly approves otherwise in writing, if the Facility uses the Platform to advertise, offer, sell, schedule, book, manage, administer, communicate about, or fulfill a paid Facility Service, the Facility must process the related customer payment through the Platform.

The Facility may not direct, encourage, or assist a customer to pay outside the Platform in order to avoid platform fees; enter false prices or transactions; split or recharacterize payments to reduce fees; or use another payment channel for a Platform-originated transaction while continuing to use Platform functions for that service.

A violation is a material breach. Coaches Connect may recover unpaid fees, suspend payment or booking functions, terminate the Facility account, and pursue other lawful remedies. This section does not prohibit a Facility from accepting payments for genuinely separate services that were not offered, scheduled, administered, or managed through the Platform.

9. Trials, Memberships, Cancellations, and Customer Disclosures

The Facility is solely responsible for clearly and conspicuously disclosing all material terms before obtaining a customer’s payment information or agreement, including the amount due today, billing frequency, trial duration, first charge date, renewal terms, minimum commitment, cancellation procedure, refund rules, and any taxes or additional fees.

The Facility must provide every cancellation method, confirmation, trial notice, renewal notice, and customer remedy required by applicable law and must process requests promptly. Platform tools—including disclosure blocks, recurring-payment acknowledgments, cancellation-request records, and confirmation IDs—assist the Facility but do not transfer the Facility’s legal obligations to Coaches Connect. The Facility will indemnify Coaches Connect for claims arising from the Facility’s prices, offers, trial conversions, renewals, cancellation practices, refunds, or failure to use the available tools correctly.

The Facility is responsible for the accuracy and legality of any pass-through fee, convenience fee, service fee, processing fee, surcharge, or similar customer charge, including its label, amount, disclosure, and treatment under card-network, tax, and consumer laws. Coaches Connect does not advise whether a particular fee is lawful.

10. Athletes, Parents, and Children

The Facility may serve minors through the Platform only by using the age, parent-approval, and children’s privacy controls provided by Coaches Connect and complying with applicable youth-safety and privacy laws. The Facility may not instruct a child to provide false age information, use an adult account, or bypass a parent approval or verification step.

For a child under 13, the Facility may create only the limited preliminary record permitted by the Platform—child first name, last initial, date of birth or age, Facility identifier, and parent contact information—until verifiable parental consent is completed. The Facility must not add height, weight, performance data, messages, programs, payment information, signatures, or other child information before consent, and must not permit the child to activate or use the account.

The Facility must cooperate with parent access, correction, withdrawal, and deletion requests; must not retain children’s information indefinitely; and must follow Platform restrictions that prevent identifiable under-13 information from being sent to Anthropic, Facility-configured webhooks, or other nonessential destinations. The Facility remains responsible for any information it exports or collects outside the Platform and for obtaining additional consent required by its own practices.

11. Privacy, Data Roles, and Security

11.1 Data Roles

As between Coaches Connect and the Facility, the Facility determines the purposes and essential means of processing athlete, parent, booking, membership, waiver, message, performance, and training data for the Facility’s business (“Facility Data”). For those activities, the Facility acts as the business, controller, or equivalent responsible party, and Coaches Connect processes Facility Data to provide the Platform and according to the Facility’s lawful instructions.

Coaches Connect independently determines certain processing necessary to operate, secure, improve, bill for, and protect the Platform; administer its own customer relationship; enforce these Facility Terms; prevent fraud; maintain audit records; and comply with law.

11.2 Facility Privacy Obligations

The Facility must provide all notices and obtain all permissions legally required for Facility Data. The Facility represents that it has a lawful basis and authority to submit, access, use, and instruct Coaches Connect to process Facility Data.

The Facility must not place protected health information subject to HIPAA, medical diagnoses, treatment plans, rehabilitation instructions, highly sensitive information, or data it lacks authority to process into the Platform unless Coaches Connect has expressly approved the use in writing and the parties have executed any required agreement.

11.3 Security and Incidents

Each party will use reasonable safeguards appropriate to its role. The Facility must secure its own systems, devices, email accounts, credentials, webhook endpoints, and exports. The Facility must notify Coaches Connect without unreasonable delay of any suspected unauthorized access, disclosure, or loss involving the Platform or Facility Data and cooperate in investigation and response.

12. Facility-Configured Webhooks and Third-Party Services

The Facility may enable integrations or outbound webhooks that transmit data to a destination selected by the Facility, such as Zapier or another provider. The Facility is solely responsible for selecting, configuring, securing, and lawfully using those destinations and for the destination provider’s acts, omissions, retention, and security.

Once data is transmitted to a Facility-selected destination, Coaches Connect does not control that destination. The Facility must provide any required notice, obtain any required consent, enter appropriate agreements, and disable an integration that is no longer authorized.

13. AI Coach and Automated Features

13.1 Drafting Tool Only

AI Coach is an optional tool that generates drafts for review by a qualified human coach. AI output is not automatically provided to athletes. The Facility must ensure a coach reviews, edits as necessary, approves, and accepts responsibility for every AI-assisted program before assignment.

AI output may be incomplete, inaccurate, unsuitable, or inconsistent. The Facility must independently evaluate all exercises, progressions, workloads, instructions, and recommendations for the specific athlete and environment.

13.2 Prohibited Uses

AI Coach is not a medical device and does not provide medical, diagnostic, therapeutic, rehabilitation, legal, or other licensed professional advice. The Facility must not use AI Coach to diagnose injury or illness, prescribe treatment, replace clinical judgment, or make decisions requiring a licensed health professional.

The Facility must not submit unnecessary sensitive information, medical records, payment information, waiver content, authentication credentials, or information it is not authorized to disclose. Coaches Connect may apply usage limits, safety controls, and content restrictions.

13.3 AI Providers and Data

To provide AI Coach, Coaches Connect may transmit relevant coach-created material and limited athlete information to an AI service provider as described in the Privacy Policy. The Facility must ensure it has provided required notices and obtained required permissions for that processing.

14. Facility Content, Licenses, and Intellectual Property

14.1 Facility Content

“Facility Content” includes programs, exercises, warmups, rules, messages, logos, waiver text, schedules, product descriptions, links, and other content submitted by or for the Facility. As between the parties, the Facility retains its rights in Facility Content.

The Facility grants Coaches Connect a nonexclusive, worldwide, royalty-free license to host, store, reproduce, format, display, transmit, process, and create technical modifications of Facility Content solely to operate, secure, support, and improve the Platform and fulfill the Facility’s instructions.

14.2 Facility Representations

The Facility represents that it owns or has sufficient rights to use and submit Facility Content and that Facility Content does not violate law, privacy rights, publicity rights, intellectual-property rights, contractual obligations, or these Facility Terms. The Facility is responsible for linked videos and third-party content.

14.3 Coaches Connect Property

Coaches Connect and its licensors own the Platform, software, interfaces, workflows, documentation, trademarks, aggregate and deidentified analytics, and the optional starter exercise library. No rights are granted except the limited right to use the Platform under these Facility Terms.

If the Facility provides feedback or suggestions, it grants Coaches Connect a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation, provided Coaches Connect does not publicly identify the Facility without permission.

15. Acceptable Use

Do not use the Platform for unlawful, fraudulent, abusive, discriminatory, exploitative, or unsafe conduct.

Do not upload malware, interfere with operation, test vulnerabilities without written permission, reverse engineer except where law prohibits restriction, or access data outside the Facility’s tenant.

Do not impersonate another person, falsify consent or signatures, manipulate payment records, or create misleading evidence.

Do not send unlawful marketing communications, spam, or messages to recipients without required consent.

Do not use Facility Data or AI features to discriminate unlawfully, infer highly sensitive traits for unrelated purposes, or exploit minors.

Do not resell or provide the Platform as a service bureau except as expressly authorized.

16. Insurance

During use of the Platform, the Facility must maintain insurance reasonably appropriate to its services and risks, including commercial general liability coverage and any professional, participant-accident, abuse/molestation, workers’ compensation, auto, cyber, or other coverage required by law or reasonably customary for its operations.

Unless Coaches Connect approves otherwise in writing, commercial general liability coverage should have limits of at least $1,000,000 per occurrence. Upon request, the Facility will provide evidence of coverage and, where commercially available and reasonably requested, name Coaches Connect and its affiliates as additional insureds for claims arising from Facility Services.

17. Suspension and Termination

17.1 Suspension

Coaches Connect may suspend or restrict the Facility account, bookings, signups, purchases, payment functions, integrations, or AI access if we reasonably believe the Facility has violated these Facility Terms, presents a safety or payment risk, uses the Platform unlawfully, threatens Platform security, fails to pay amounts due, or if suspension is requested by Stripe or required by law.

Where reasonable, we will provide notice and an opportunity to cure. We may act immediately where delay could harm users, third parties, Coaches Connect, or Platform security.

17.2 Termination

Either party may terminate the Facility’s use of the Platform as permitted by the applicable plan or order form. Coaches Connect may terminate for material breach, repeated violations, insolvency, unlawful conduct, unacceptable risk, or discontinuation of the Platform.

Termination does not cancel the Facility’s obligations to its customers or Stripe. The Facility remains responsible for refunds, disputes, taxes, records, and customer communications.

17.3 Data After Termination

The Facility should maintain independent copies of records it is legally required to keep. Subject to applicable law, security, technical feasibility, and our retention practices, Coaches Connect may provide a limited period for export or retrieval. We may retain or delete Facility Data according to the Privacy Policy, legal obligations, valid user requests, dispute needs, and our legitimate recordkeeping requirements.

Sections that by their nature should survive termination—including payment obligations, ownership, confidentiality, indemnification, liability limitations, dispute resolution, and recordkeeping—will survive.

18. Platform Availability, Changes, and Beta Features

The Platform may be unavailable from time to time for maintenance, updates, security, provider outages, or circumstances beyond our control. We do not guarantee uninterrupted or error-free operation, any particular uptime, or that every feature will remain available.

We may modify, add, limit, or discontinue features. Material changes that substantially reduce paid functionality will be handled as stated in the applicable plan, order form, or law.

Beta, preview, experimental, or early-access features may be incomplete and are provided “as is.” The Facility uses them at its own risk and should not rely on them for critical operations.

19. Confidentiality

Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use confidential information only to perform under these Facility Terms, protect it using reasonable care, and disclose it only to personnel and service providers who need it and are bound by appropriate duties.

Confidential information excludes information that is publicly available without breach, already lawfully known, independently developed without use of the information, or lawfully received from a third party. A party may disclose information when legally required after providing notice where permitted.

20. Disclaimers

IMPORTANT: THIS SECTION LIMITS WARRANTIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM, AI FEATURES, SIGNATURE TOOLS, PAYMENT INTEGRATIONS, CONTENT, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COACHES CONNECT DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND RESULTS.

COACHES CONNECT DOES NOT WARRANT THAT ANY FACILITY WAIVER, ELECTRONIC SIGNATURE, PAYMENT AUTHORIZATION, CANCELLATION PROCESS, COMMUNICATION, TRAINING PROGRAM, OR AI OUTPUT IS LEGALLY SUFFICIENT, ENFORCEABLE, SAFE, ACCURATE, OR APPROPRIATE FOR A PARTICULAR PERSON OR JURISDICTION.

COACHES CONNECT IS NOT RESPONSIBLE FOR FACILITY SERVICES, ATHLETE INJURIES, FACILITY PREMISES, EQUIPMENT, STAFF, CUSTOMER CONDUCT, STRIPE SERVICES, THIRD-PARTY LINKS, FACILITY-CONFIGURED WEBHOOKS, OR OTHER THIRD-PARTY PRODUCTS.

21. Indemnification

The Facility will defend, indemnify, and hold harmless Coaches Connect, its affiliates, and their respective owners, officers, directors, employees, contractors, agents, and service providers from and against claims, demands, actions, investigations, damages, judgments, settlements, penalties, fines, losses, liabilities, and reasonable attorneys’ fees arising out of or related to:

Facility Services, including bodily injury, death, property damage, unsafe conditions, coaching, supervision, programming, equipment, or staff conduct;

a Facility Waiver, including its content, presentation, execution, enforceability, omission, or failure to obtain a required signature;

the Facility’s products, prices, recurring billing, trials, cancellations, refunds, disputes, taxes, pass-through fees, or customer communications;

Facility Content, linked content, messages, webhooks, integrations, or instructions;

the Facility’s violation of law, these Facility Terms, privacy rights, intellectual-property rights, or contractual obligations;

the Facility’s use of AI output or failure to conduct human review; or

the Facility’s acts or omissions, or those of its owners, staff, coaches, contractors, customers, athletes, or invitees.

21.1 Indemnity Procedure

Coaches Connect will provide reasonably prompt notice of a covered claim and reasonable cooperation at the Facility’s expense. The Facility may control the defense with counsel reasonably acceptable to Coaches Connect, but may not settle a claim in a manner that admits fault by, imposes obligations on, or fails to fully release Coaches Connect without our written consent. Coaches Connect may participate with its own counsel at its own expense, except where a conflict requires separate counsel at the Facility’s expense.

22. Limitation of Liability

IMPORTANT: THIS SECTION LIMITS LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COACHES CONNECT AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, GOODWILL, BUSINESS, DATA, OR OPPORTUNITY; COSTS OF SUBSTITUTE SERVICES; OR CLAIMS ARISING FROM FACILITY SERVICES, INJURIES, CUSTOMER DISPUTES, THIRD-PARTY SERVICES, OR UNAUTHORIZED ACCESS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COACHES CONNECT AND ITS AFFILIATES ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE FACILITY TERMS WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE FEES ACTUALLY PAID BY THE FACILITY TO COACHES CONNECT DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, EXCLUDING STRIPE PROCESSING FEES, FACILITY CUSTOMER PAYMENTS, TAXES, AND AMOUNTS REFUNDED.

THE LIMITATIONS APPLY REGARDLESS OF THEORY OF LIABILITY and even if a remedy fails of its essential purpose. To the maximum extent permitted by law, every mediator, arbitrator, and court must apply these exclusions and the aggregate liability cap. Nothing limits liability that cannot lawfully be excluded, including liability for Coaches Connect’s fraud or willful misconduct where such limitation is prohibited.

23. Dispute Resolution; Mandatory Mediation; Arbitration; Class Waiver

PLEASE READ CAREFULLY. THIS SECTION REQUIRES A WRITTEN DISPUTE NOTICE, MANDATORY MEDIATION, AND THEN INDIVIDUAL BINDING ARBITRATION. IT WAIVES JURY AND CLASS PROCEEDINGS.

23.1 Informal Resolution

Before starting mediation, arbitration, or a court proceeding, a party must send a written notice describing the dispute, relevant facts, and requested relief and allow at least thirty days for direct good-faith resolution. Notices to Coaches Connect must be sent to support@coachesconnectllc.com and 4539 N 22nd St Ste N, Phoenix, AZ 85016, USA. The parties must personally participate through representatives with settlement authority.

23.2 Mandatory Mediation

If the dispute is not resolved during the thirty-day notice period, the parties must attempt confidential, nonbinding mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before either party may begin arbitration or an ordinary court action. Mediation will occur remotely unless the parties agree otherwise. Each party will pay its own attorneys’ fees and one-half of the mediator and administrative fees, unless the mediator or applicable law requires a different allocation.

A party satisfies this mediation requirement by filing a proper mediation request and participating in at least one session. If the other party refuses to participate, or if the dispute is not resolved within forty-five days after the mediator is appointed, either party may proceed to arbitration. A request for temporary or preliminary injunctive relief concerning intellectual property, confidential information, data security, or unauthorized access may be filed without first completing mediation, but the underlying merits remain subject to this section.

23.3 Binding Individual Arbitration

After the mediation requirement is satisfied, every dispute arising out of or relating to these Facility Terms or the Platform—including disputes about formation, enforceability, scope, privacy, payments, suspension, termination, or alleged statutory violations—will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules by one arbitrator. Eligible small-claims matters may be filed in small-claims court only after the mediation requirement is satisfied.

The arbitration will take place remotely or in Maricopa County, Arizona, unless the parties agree otherwise. The Federal Arbitration Act governs this section. The arbitrator may award only individual relief and must enforce the disclaimers, indemnities, exclusions, and liability cap to the maximum extent permitted by law. Judgment on the award may be entered in any court with jurisdiction.

23.4 Class and Jury Waiver

EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity.

23.5 Courts and Governing Law

Arizona law governs these Facility Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs arbitration. Any court proceeding permitted under this section must be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and each party consents to jurisdiction and venue there.

24. Changes to These Facility Terms

We may update these Facility Terms to reflect changes in the Platform, law, risk, or business practices. We will post the updated version and effective date and provide notice of material changes through the Platform or email. We may require affirmative reacceptance.

Unless a later date is stated, changes become effective when posted for new Facilities and on the stated effective date for existing Facilities. Continued use after the effective date constitutes acceptance where permitted by law. If the Facility does not agree, it must stop using the affected services and terminate as permitted.

25. General Terms

Notices. Coaches Connect may provide notices by email, in-app message, posting, or other electronic means. The Facility must keep its contact information current. Legal notices to Coaches Connect must be sent to support@coachesconnectllc.com and 4539 N 22nd St Ste N, Phoenix, AZ 85016, USA.

Assignment. The Facility may not assign these Facility Terms without prior written consent. Coaches Connect may assign them in connection with a merger, acquisition, financing, reorganization, sale of assets, or affiliate restructuring.

Force Majeure. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations.

Severability. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder remains effective.

No Waiver. Failure to enforce a provision is not a waiver.

Entire Agreement. These Facility Terms, the Privacy Policy, applicable order forms, fee schedules, and incorporated policies are the entire agreement concerning the Platform and supersede prior discussions on that subject. A negotiated order form controls only to the extent it expressly conflicts.

Headings. Headings are for convenience and do not affect interpretation.

Contact. Questions may be sent to support@coachesconnectllc.com.