Privacy Policy

Coaches Connect LLC, doing business as BETURR

BETURR is the brand name of the platform operated by Coaches Connect LLC; references to Coaches Connect in this document include the BETURR application and website.

Privacy Policy

Privacy notice for Facilities, coaches, athletes, parents, and legal guardians

Document

Privacy Policy

Effective Date

July 28, 2026

Last Updated

July 28, 2026

Platform

https://beturrapp.com

Privacy architecture reflected in this draft

The Facility generally controls athlete and parent data used for its training business; Coaches Connect processes it to provide the Platform.

Coaches Connect independently controls account security, platform operation, AI subscription billing, audit records, and legal compliance.

No advertising SDKs or behavioral advertising; no sale of personal information.

Under-13 accounts stay pending until parent notice and consent are completed.

Deletion closes the active account while allowing justified retention of signed waivers, payment records, and legal evidence.

1. Scope

This Privacy Policy explains how Coaches Connect LLC (“Coaches Connect,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information through the Coaches Connect web application at app.coachesconnecthq.com, the Coaches Connect iOS and Android applications, app support and legal pages, app communications, and related services (the “Platform”).

This Privacy Policy applies to Facility owners and staff, coaches, athletes, parents and legal guardians, and other Platform users. It does not govern the separate Coaches Connect marketing or consulting website, a Facility’s independent offline practices, its physical premises, its own websites, or third-party services that the Facility selects outside the Platform.

The Platform is intended for use in the United States. If you use it from another jurisdiction, your information may be processed in the United States.

2. Our Role and the Facility’s Role

2.1 Facility-Controlled Information

The Facility shown in an athlete account determines why athlete, parent, booking, membership, waiver, message, performance, and training information is collected and how it is used to provide Facility Services. For that information, the Facility generally acts as the business, controller, or equivalent responsible party, and Coaches Connect processes information to provide the Platform and follow the Facility’s lawful instructions.

Questions about Facility Services, Facility Waivers, coaching decisions, pricing, refunds, cancellations, or the Facility’s independent use of information should be directed to the Facility.

2.2 Coaches Connect-Controlled Information

Coaches Connect independently determines certain processing needed to create and secure Platform accounts; operate, support, bill for, and improve the Platform; administer AI Coach subscriptions; prevent fraud and misuse; maintain acceptance and audit records; communicate about the Platform; comply with law; and protect users, Facilities, and Coaches Connect.

3. Information We Collect

3.1 Facility and Staff Information

Facility name, business information, address, logo, and contact details.

Owner, coach, and staff names, email addresses, roles, and permission settings.

Stripe connected-account identifier, onboarding and agreement-acceptance status, and fee configuration.

AI Coach subscription and billing records, such as transaction identifiers and payment status. Stripe stores full card numbers.

3.2 Athlete and Parent Information

After required consent: athlete name, email, date of birth, height, weight, profile fields, and account credentials. Before consent for a child under 13, we collect only the limited preliminary information described in Section 9.

Parent or legal guardian email, name, relationship, authority affirmation, consent records, and secure-token activity for minor accounts.

Memberships, packages, purchases, bookings, attendance, credits, payment amounts and dates, Stripe transaction identifiers, refund status, and cancellation requests.

Facility Waiver records, including the Facility’s waiver text and version, typed signer name, drawn signature image, timestamps, athlete identity, and signed PDF.

Messages with Facility staff, announcements, training notifications, and support communications.

Training programs, exercise assignments, workout completion, coach notes, performance metrics and trends, including data imported from tools such as HitTrax.

Performance and body measurements selected by the Facility, which may include exit velocity, bat speed, sprint time, lifted weight, body weight, height, and similar information.

3.3 Technical and Usage Information

IP address, browser or app type, user agent, device information, timestamps, authentication events, security logs, and diagnostic records.

The document version, exact acceptance statement, timestamp, IP address, user agent, signer identity, and token used when a person accepts legal terms or signs electronically.

Essential cookies, local storage, session identifiers, and similar technologies needed for login, security, preferences, and Platform operation.

3.4 Information from Other Sources

Information entered by a Facility, coach, parent, or authorized administrator.

Payment and account-status information from Stripe.

Information received from a Facility-configured webhook or integration where the Facility has authority to provide it.

Information imported by authorized Facility users from training hardware or CSV files.

4. How We Use Information

Create, authenticate, administer, and secure Platform accounts.

Provide scheduling, memberships, bookings, purchases, payment connections, credits, attendance, communications, and training-program functions.

Display and store Facility Waivers, collect signatures, create signed PDFs, preserve versions, and enforce Facility-configured signature requirements.

Process parent approval and children’s privacy requests.

Process athlete-facing direct charges and subscriptions on the Facility’s connected Stripe account and process AI Coach billing on Coaches Connect’s Stripe account.

Provide AI-assisted drafting and coach-preference functions as described below.

Send transactional emails, service announcements, receipts, failed-payment notices, waiver requests, training notifications, and security messages.

Respond to support, cancellation, privacy, and account-deletion requests.

Detect, investigate, and prevent fraud, abuse, security incidents, unauthorized access, and violations of our agreements.

Maintain records, enforce agreements, resolve disputes, comply with legal obligations, and protect legal rights.

Operate, troubleshoot, analyze, and improve Platform reliability and functionality using information permitted for those purposes.

5. Payments and Stripe

Facilities connect their own Stripe Standard accounts. Athlete-facing charges are intended to be direct charges on the Facility’s connected account, and the Facility is the merchant of record. Coaches Connect may receive an application fee and may access transaction metadata needed to provide the Platform.

Payment-card numbers are collected through Stripe-hosted payment elements and do not pass through Coaches Connect’s servers. We may receive limited information such as card brand, last four digits, expiration month and year, Stripe customer and payment identifiers, payment status, amounts, refunds, and disputes.

An optional AI Coach subscription is billed separately by Coaches Connect through Coaches Connect’s own Stripe account.

6. AI Coach

6.1 Information Sent for AI Drafting

When an authorized coach uses AI Coach, Coaches Connect may send the coach’s exercise library, saved warmups, coach-authored rules or interview answers, up to three prior coach programs, and—when drafting for selected athletes age 13 or older—the athlete’s first and last name, age, and aggregated performance-metric trends to our AI service provider.

We do not intentionally send payment-card information, Facility Waiver content, message history, payment records, or identifiable information about children under 13 to the AI provider for program drafting.

6.2 Human Review and Preference Learning

AI output remains a draft until a human coach reviews and approves it. Coaches Connect may distill a coach’s edits into short preference rules that the coach can view, edit, and delete.

The owner-only product-support assistant uses a static product-documentation file and is not designed to access Facility databases.

6.3 Sensitive Information

Users and Facilities should not enter medical diagnoses, treatment instructions, payment information, Facility Waiver text, authentication credentials, or unnecessary sensitive personal information into AI prompts.

7. How We Disclose Information

7.1 Facilities and Authorized Users

We disclose Facility Data to the Facility and its authorized owners, coaches, and staff according to their roles and permissions. Athletes and parents may see information associated with their own account and assigned programs.

7.2 Service Providers

We use service providers to operate the Platform. Current providers include Supabase for database, authentication, and file storage; Vercel for hosting and serverless infrastructure; Stripe for payments and parental verification transactions; Resend for transactional email; and Anthropic for AI features. Providers may process information only for the services they provide and subject to their agreements with us. Anthropic does not receive identifiable information about children under 13 under the current product design.

Providers and infrastructure may change. We will update this Privacy Policy or our vendor list when material changes affect privacy practices.

7.3 Facility-Configured Integrations and Webhooks

A Facility may configure an outbound webhook or integration that sends information such as names, emails, bookings, or purchases to a destination chosen by the Facility. The Facility controls that choice. The Platform blocks identifiable information about children under 13 from Facility-configured webhooks. Once other information is transmitted, the destination’s practices govern it, and the Facility is responsible for required notice and consent.

7.4 Legal, Safety, and Business Transfers

We may disclose information to comply with law, legal process, court orders, or valid government requests; enforce agreements; prevent fraud or security threats; protect rights, safety, or property; or investigate misconduct.

Information may be disclosed in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

7.5 With Consent or Direction

We may disclose information when a user, parent, or Facility directs us to do so or provides consent.

8. No Sale or Behavioral Advertising

Coaches Connect does not sell personal information for money and does not share personal information for cross-context behavioral advertising. The Platform does not currently use third-party advertising SDKs or marketing trackers.

We use essential technologies needed for account authentication, security, preferences, and service operation. If our advertising or tracking practices materially change, we will update this Privacy Policy and provide any choices required by law.

9. Children’s Privacy

9.1 Minor Accounts

Date of birth is required to determine whether parent approval is needed. An athlete under 18 must have a parent or legal guardian approve the account. Parent approval of the Coaches Connect account and terms is separate from signing the Facility’s liability waiver, even when both actions appear on the same secure page.

9.2 Children Under 13

A child under 13 may not independently activate or use an account. Before verifiable parental consent, we collect only the child’s first name, last initial, date of birth or age, Facility identifier, parent email, and technical records necessary to secure and deliver the consent request. We do not collect height, weight, performance information, messages, programs, payment information, Facility Waiver signatures, or account credentials from the child before consent.

The parent receives a direct notice identifying the information we intend to collect, how it will be used, the Facility and service-provider categories that will receive it, our retention practices, and the parent’s rights. The child’s account remains inactive until the parent separately accepts the User Terms and Privacy Policy and completes verifiable parental consent.

9.3 Verifiable Parental Consent

Our consent process is an electronic consent and confirmation process reasonably calculated to ensure the person providing consent is the child's parent or legal guardian. The parent receives a secure, single-use email link, reviews this direct notice, checks the required consent boxes, types their full legal name, and provides a drawn electronic signature. After the parent completes the consent page, we send a confirmatory email to the parent's address summarizing the consent and explaining how to review the child's information, withdraw consent, or request deletion; the account activates only after that confirmatory email is successfully sent. We may offer another method recognized by the COPPA Rule if we update the direct notice and consent flow.

If the parent does not complete consent within fourteen days, we delete the limited preliminary child and parent contact record, except minimal security or delivery logs retained for a short period to prevent abuse and document deletion. We may send one reminder before deletion. The Facility must restart the invitation if the parent later wishes to proceed.

9.4 Parent Rights

A verified parent or legal guardian may request to review the specific types or categories of the child’s personal information, obtain access where required, correct it, request deletion, refuse further collection or use, or withdraw consent. We verify the requester using the parent email, consent record, verification transaction or signed form, and other reasonable information. Withdrawal generally requires suspension or deletion of the active child account.

We retain children’s information only for the specific purposes for which it was collected and do not retain it indefinitely. Certain signed Facility Waivers, transaction evidence, consent records, fraud and security records, or information subject to a documented legal hold may be retained in a restricted form for the period reasonably necessary for legal, accounting, safety, or claims purposes and then deleted or deidentified.

9.5 How to Contact Us About a Child

Parents may contact support@coachesconnectllc.com or use https://beturrapp.com/account-deletion. Please identify the Facility and athlete and explain the request. Coaches Connect LLC’s COPPA contact information is: 4539 N 22nd St Ste N, Phoenix, AZ 85016, USA; (602) 806-8796; support@coachesconnectllc.com. Do not send government identification unless we specifically provide a secure verification method.

10. Performance and Consumer Health Information

Facilities may collect athletic performance information and body measurements such as height, weight, speed, strength, bat speed, and exit velocity. In some jurisdictions, certain information or inferences may be treated as consumer health data.

Coaches Connect uses this information to provide requested training, tracking, program, and reporting functions; support the Facility’s services; secure the Platform; and comply with law. We do not sell this information or use it for behavioral advertising.

The Platform is not designed for medical records. Facilities and users should not enter diagnoses, treatment plans, rehabilitation instructions, insurance information, or other protected health information. Where applicable law provides additional rights concerning consumer health data, requests may be sent to support@coachesconnectllc.com.

11. Retention

We retain personal information only for as long as reasonably necessary for the specific purposes described in this Privacy Policy, including providing the Platform, maintaining accounts, complying with contracts and law, resolving disputes, preserving evidence, preventing fraud, and protecting users and the Platform. We maintain an internal retention schedule and do not retain children’s personal information indefinitely. Training form-check videos uploaded by athletes or coaches are retained for sixty (60) days from upload and then automatically and permanently deleted from our video hosting provider; coaches may download copies before deletion for the Facility’s own records.

Retention depends on the category and context. Pending under-13 consent information is deleted after fourteen days if consent is not completed. Active account and training information is generally retained while the Facility relationship or account remains active and for a limited wind-down period. Signed Facility Waivers, electronic-signature evidence, transaction and accounting records, acceptance logs, security records, and dispute-related information may be retained longer for a documented legal, tax, accounting, safety, fraud-prevention, or claims purpose.

When information is no longer reasonably necessary, we may delete, deidentify, aggregate, or restrict it. Backups may persist for a limited period before being overwritten. A deletion request may result in deletion or anonymization of ordinary profile and training information while legally justified records are retained in a restricted form.

12. Account and Data Deletion

Users can initiate account deletion from within the Platform and through the public request page at https://beturrapp.com/account-deletion. A parent may submit a request for a minor. We may verify identity, parental authority, Facility relationship, and the scope of the request before acting.

Account deletion means closing the active account and deleting or anonymizing associated information that we are not legally permitted or reasonably required to retain. Merely disabling login is not treated as completion of a valid deletion request.

We may retain signed Facility Waivers, payment and accounting records, acceptance and signature evidence, fraud and security records, and information needed to establish, exercise, or defend legal claims. We will explain any material retention in our response when required.

13. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including authentication, tenant-level row security, role permissions, encryption provided by our infrastructure, logging, controlled vendor access, backup and recovery practices, and secure deletion. For children’s information, we maintain a written information security program, designate a responsible coordinator, assess risks at least annually, test and monitor safeguards, evaluate relevant service providers, and adjust the program as needed.

No system is completely secure. Users and Facilities must protect passwords, devices, email accounts, exports, and integration credentials and notify us promptly of suspected unauthorized access. We will investigate and provide notices as required by law.

14. Your Choices and Privacy Rights

Depending on where you live and whether an applicable law covers Coaches Connect or the Facility, you may have rights to request access, correction, deletion, portability, restriction, withdrawal of consent, or additional information about processing. You may also have the right to appeal a denied request.

Because a Facility controls much of the athlete information, we may direct or coordinate a request with the Facility. We will not discriminate against a person for exercising a legally protected privacy right.

To submit a request, contact support@coachesconnectllc.com or use https://beturrapp.com/account-deletion. Include enough information to identify the account and Facility. We may verify your identity and authority before responding.

14.1 California and Similar State Rights

Where applicable, residents may request the categories and specific pieces of personal information collected, sources, purposes, categories of recipients, correction, deletion, and a copy of information. Coaches Connect does not sell personal information or share it for cross-context behavioral advertising as those terms are commonly defined.

14.2 Authorized Agents

An authorized agent may submit a request where permitted. We may require proof of authority and may verify the request directly with the individual unless law provides otherwise.

15. Cookies and Similar Technologies

The web and mobile Platform uses essential cookies, secure session tokens, local storage, and similar technologies for authentication, security, load balancing, preferences, and core operation. The mobile applications do not include advertising SDKs or cross-app behavioral tracking under the current product design.

We do not use personal information from the Platform for targeted or cross-context behavioral advertising and do not enable advertising trackers for children. Infrastructure providers may process technical information necessary to deliver, secure, and troubleshoot the Platform.

16. Third-Party Links and Facility Practices

The Platform may link to videos or content hosted by YouTube, Vimeo, Loom, or other providers. Those providers’ privacy policies apply when you access their services.

Facilities may collect information outside Coaches Connect, use their own websites and communication tools, or enable third-party integrations. Coaches Connect is not responsible for a Facility’s independent privacy practices. Contact the Facility for its privacy notice.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the Platform, vendors, law, or privacy practices. We will post the revised policy with a new “Last Updated” date and provide additional notice or request consent where required.

Material changes concerning children’s information will be handled in accordance with applicable law and may require new parental notice or consent.

18. Contact Us

Coaches Connect LLC | Attn: Privacy | 4539 N 22nd St Ste N, Phoenix, AZ 85016, USA | Phone: (602) 806-8796 | Privacy and support: support@coachesconnectllc.com | Account deletion: https://beturrapp.com/account-deletion

For questions controlled by a Facility—such as its Facility Waiver, training services, charges, refunds, or independent privacy practices—contact the Facility shown in your account.